Shipping policy


We expect delivery within fifteen days of the first payment required. On the other hand, considering the economic situation surrounding the pandemic (Covid-19) and that we are dependent on our suppliers of Products, the delivery date or dates could vary as well as the quantities received. This is why, when the Order is ready to be shipped, we will contact you by phone or email so that you pay the balance of the Order, if necessary, and to confirm the time of delivery. The delivery will then be made by the carrier of our choice. You must be present to receive the Products and you will remain responsible for all additional charges (including, but not limited to demurrage charges) resulting from your failure to take possession of the Products in a timely manner.

The delivery of the Products is dependent on their availability. We undertake to make commercially reasonable efforts to avoid any delay in the delivery of the Products within the agreed period. In the event of supply difficulties, we reserve the right to replace the Products ordered with Products of equivalent value, quality and functionality, or to deliver only part of the Products ordered. In such case, we will only invoice the purchase price of the Products actually delivered and reimburse you the difference with the price paid, if applicable.

All the delivery or shipping dates that we indicate to you are only estimates and we cannot be held responsible for any loss, or any damage, cost or expense resulting from the non-delivery of all or any part of the Products according to the date of delivery or dispatch announced. Failure to deliver on the agreed date will not be subject to damages of any kind whatsoever, nor to cancellation of the Order.

The risks of loss and deterioration that the Products may suffer are transferred to you as soon as the Products are delivered by us to the carrier, for shipment to the address indicated on the Order. In all cases, it is your responsibility to safeguard your rights with respect to the carrier during delivery, by making any claim with the latter, according to the legal provisions in force.

As indicated above, ownership of the Products is transferred to you only after full payment.