3.5 INSPECTION, ACCEPTANCE OR REJECTION
You have forty-eight (48) hours after receipt of the Products (the “Inspection Period”) to inspect them and inform us in writing of any non-compliance in the delivery or of defects found in the Products. In the event of noted failures, our only obligation will be, at our choice, to replace the defective Products, to repair them when possible, or refund the purchase price of any Product that is not delivered or does not comply with the Order. If, during the Inspection Period, you do not report in writing the non-conformity of a delivery with the Order or of defects found in the Products, you will be deemed to have accepted them without reservation.
For any question concerning returns or rejections, you can contact us at the following address or telephone and specifying the Order number:
Email : Boutique@impactsante.ca
Telephone : 1.514.249.4846
No returned Product will be accepted without our prior authorization. You must indicate the following information on the return slip:
- Product name, quantity, delivery date and purchase date
- The reason for the return
- A copy of the invoice must accompany the return slip.
- We only accept Products in their original packaging.